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Your repair request is very important to us. There are several effective ways to report an issue:

  • You can email the repair department at 
  • call our repair line 404-563-0936


However putting your request in writing is the most effective method because we will both have documentation which provides improved communication and certainty that a repair request isn't missed. Unfortunately, we cannot guarantee that your requested time for appointment will be met however we will certainly try to accommodate your schedule. We understand that time is money.


Valor Homes is not able to provide or repair the following:  

  • Cleaning, maintenance or inspection of the fireplace or chimney. ( You are always welcome to get them cleaned/inspected  at your  expense). 
  • Screens for the windows                                                       
  • Window treatments/blinds
  • Garbage disposals
  • Screen doors
  • Phone jacks
  • Outside security lights
  • Guarantees for outside sheds their contents
  • Broken doorbells
  • Ceiling fans
  • Monthly pest control service for tenant occupied homes
  • Kitchen sink sprayers
  • Light bulbs or broken windows after move in
  • Tub stoppers
  • Shower rods
  • Toilet roll fixtures
  • Towel rods
  • Clean gutters after moving in.


If a repair is deemed to be the fault of the tenant, the tenant will be 100% responsible for the cost of the repair.  This includes but is not limited to garage doors and sensors, garage remotes, broken windows, clogged toilets or septic issues caused by (lodged foreign objects, feminine products, excesses grease), igniting pilot, filters, and damage from running water, etc.

***All fees associated with a repair must be paid within 30 days of issuance. ***

To report an Emergency Repair Issue after hours (M-F, 8:00-5:00) please call or text the repair cell phone 404-563-0936 and leave a voicemail or email the repair department at Be sure to leave your name, address, and best contact phone number when you leave a message. Messages are checked regularly over the weekends.