Below you will see pictures of our valued Repair Technicians. We view our Technician’s as an extension of our “in-office” family. Many of our Tech’s have been working with us for over a year. We have Licensed Plumbers, Licensed Electricians, and Licensed Heating and Air Tech’s. Our Tech’s attend a weekly training meeting where we discuss ways we can improve as well as ways we can improve tenant and employee safety and satisfaction.
Marlon Reggie Santigo Ron Rodney Cornelius Donald Javis Gabe Patrick
REPAIRS AND HOME IMPROVEMENT-- READ READ READ!!!
Please note: Valor Homes is not able to reimburse anyone for any painting, cleaning or other repairs that you make or have made to property without prior written approval from Valor Homes. Please understand that there are certain issues that are out of Valor Homes control such as the time slot for when appliances are delivered, when the utility companies decide to turn on or off utilities or install gas meters. Valor Homes does not repair, replace or provide outside lighting, chimney's, water spickets, garbage disposals, door bells, ceiling fans, fireplaces, toilet roll holders, towel holders, shower curtain rods, faucet sprayers, blinds, window screens, light bulbs, filters, outside painting.
Security Bars and Doors are installed as a courtesy and not required by law. Valor Homes does not make any guarantee that you will not have a break in. Security Bars and Doors are added security but we cannot promise they will keep intruders out. Security Bars and Doors installation is based on urgency and the order in which they are installed is at the discretion of Valor Homes Management.
Repairs: We offer you a value proposition. We cannot guarantee a perfect home however we guarantee you that we offer the best value for your dollar. In order for us to continue to offer long term affordable homes as our mission dictates, the customer must be a partner with us in making minor repairs. We will make the big repairs but we need the customer to help with the small minor repairs. We cannot deliver a perfect home, only a livable home. It is up to the customer to make the small improvements that are important to them. If the customer wants our help in any way they must request it and we will either fix the problem or let them know that we can’t. We cannot fix every issue, but we do address what we believe are the important issues. Again, we offer a value proposition that not every person will appreciate. If you prefer a landlord to fix every little issue then you will certainly be paying much more rent for the home you live in. Any reimbursement request by the customer must be requested in advance or it will not be approved.
Non-Emergency Repair issues: call or text 404.563.0936 or email firstname.lastname@example.org Be sure to provide your name and best contact phone number. Please put your street address in subject line of your email. Ex: 123 Your Street.
After Hours or Emergency Repair issues such as backed up sewer, AC or Heat not working, toilets overflowing, please call or text cell 404.563.0936. If you haven’t heard from anyone within 24 hours, please call back. We want to help you. The messages are checked regularly for emergencies and someone will call you back.
Minor Repairs: running toilets, clogged toilets, loose toilet seats, caulking around tubs/sinks, light bulbs, etc. are considered minor repairs and should be handled by the tenant. Remember, if you break it…you fix it.