Please click the link below to report your repair request. Reporting your repair request online is required to dispatch technicians.
If you have an emergency, please call 911.
Repair Process.
1. Click the link above and fill out the form completely and accurately. You should get an automated response email within 1 hour. If you don't get this automated email it means there was a problem. If that happens please text (do not call) the leasing phone at 404-647-9174 and we will get it resolved.
2. Usually within 24 hours a technician will be assigned to your repair. At that point you will get an email with the technician's name and cell number. Please text (do not call) the technician and let him know when he could come and resolve your repair issue. If you cannot be available between 8 AM and 4 PM on workdays, text him your okay for him to enter the property if no one is home. If the technician does not respond within 1 business day please text (do not call) the leasing phone at 404-647-9174 and we will get it resolved.
3. When the repair is complete, the technician will mark the repair complete and you will get an email indicating the repair is complete. You could respond to the email and leave feedback (good or bad). We welcome feedback to help us improve. In the event the repair is not complete, please report the issue once again by clicking the link above and filling out the form.
If you have other information to communicate to support your repair request, such as pictures, please email those to leasing@valorleadership.com. Please note on the Repairs form you fill out on the website that you have emailed supporting information. You can also text the pictures to 404-647-9174.
Please do not call or text the repair phone at 404-563-0936. This phone is not monitored.
Valor Homes will monitor any repairs reported through the website over the weekend and send someone out as soon as possible. Valor Homes does not monitor voicemail messages, the emails or texts other than texting to the leasing phone at 404-647-9174.
If you have reported a repair and it has not been given proper attention, please report that information in the same way you report a repair through the website. You can mark it second request or give additional information about your repair.
Valor Homes is not able to provide or repair the following:
- Cleaning, maintenance, or inspection of the fireplace or chimney (You are always welcome to get them cleaned/inspected at your own expense.)
- Screens for the windows
- Window treatments/blinds
- Garbage disposals
- Screen doors
- Phone jacks
- Outside security lights
- Guarantees for outside sheds their contents
- Broken doorbells
- Ceiling fans
- Monthly pest control service for tenant occupied homes
- Kitchen sink sprayers
- Light bulbs or broken windows after move-in
- Tub stoppers
- Shower rods
- Toilet roll fixtures
- Toilet seat replacement
- Towel rods
- Clean gutters after move-in
- Door stoppers or weatherstripping
Please note... You will be charged for garage door remotes and garage door service calls.
If a repair is deemed to be the fault of the tenant, the tenant will be 100% responsible for the cost of the repair. This includes but is not limited to garage doors and sensors, garage remotes, broken windows, clogged toilets or septic issues caused by lodged foreign objects, feminine products, excesses grease, igniting pilot, filters, and damage from running water, etc. ***All fees associated with a repair must be paid within 30 days of issuance. ***
All missed appointments will generate a $50.00 trip fee.
Policy for Locks
Lock Out (lock yourself out of home)
$50 fee
Change Locks
$125 fee
Downed Trees:
Per Georgia Tree Law: “Wherever the tree landed, that person is responsible for dealing with it regardless of where the tree came from." This means that even if the tree is on Valor Homes property and falls on or damages the neighboring property, the responsibility of the clean up and or repairs falls on the owner of the damaged property. If a tree crosses both property lines, it is both property owners’ responsibility to clean up their own property.